Archive for April 4th, 2008

What makes a good day spa website?

Posted on April 4, 2008. Filed under: marketing, small business | Tags: , , , , |

The folks over at Spa Marketing Tools have a video review of a day spa’s website.  One of the tough things about designing a website is getting into a potential client’s head.  It is difficult to “pretend” you are a client when looking at the site, because you can’t forget what you know (the definition [...]

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Service Trends – Can you say “NO”?

Posted on April 4, 2008. Filed under: customer service | Tags: , , , , |

I read this article in Philadelphia Magazine this morning and it really got me to thinking.  When do you refuse to provide a service?
We are not a kid-friendly salon.  We only do the children of our regular clients.  (We have the same policy for bridal parties, but that’s another topic all together!)  This week was [...]

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