Archive for June 25th, 2008

Ever have an angry customer?

Posted on June 25, 2008. Filed under: customer service, small business | Tags: customer service |

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We have all had customer service incidents.  (Here’s one of mine.)
But have you ever had a really angry customer?  It is not a pretty sight.  My customer service plan is to try to avoid “angry” as best I can by nipping things in the bud.
Last week I had trouble with the credit card [...]