Free online appointment service

Posted on April 1, 2008. Filed under: customer service, resources, staff, Uncategorized | Tags: , , , |

genbook logo

Having an online appointment book is an incredible benefit for a small salon.  If, like us, you don’t have someone to answer the phone, this will cut down on how many people call.  Our clients love being able to make their own appointment. It is an inexpensive solution that makes us look bigger and better organized than we would be without it.

I just discovered a FREE (yes, you heard me right.  I said “free.”) online appointment service.

I set up a dummy salon for you to test.  Click on the link immediately to the right of this post (Book Now) to see the interface from the client’s perspective.

GenBook has video demos of the client view and the business view and also offers a more full-featured product for $39.95 a month, which seems pretty darn reasonable for an unlimited number of service providers.

To test the business end, log on using this email: and this password: smallsalons

Feel free to make any appointments you like and move things around as much as you wish.

Let me know if you decide this is the service for you!

*Update 4/1/08*

I just got a phone call from GenBook and they wanted to let us know that the “Book Now” button could be placed on any online advertising you do (CitySearch, CraigsList, etc.)  The company seems to be helpful and interested in getting your business (even the free version!)  They also told me that there was a major update due in the next few weeks which would give even more functionality to both the free and the paid versions.  Give it a try!

Here is the email that goes to clients when they book their appointment:

Dear Aura Mae,

This email confirms your appointment with Advice For Small Salons as follows:


What: Color Retouch & Cut – $125.00 with Margaret
When: Thu Apr 10 at 12:00 PM
Address: 1944 Pacific Ave Suite 210, Tacoma, WA 98402
Phone: 2532000066


Contact: Aura Mae
Mobile: xxx-xxx-xxxx
Confirmation number: 4ECCH62IEX
Special requests: Testing the system. can I please have a brow wax, also?

In the event you wish to make any changes to your appointment, please call Advice For Small Salons
on (253)-200-0066 during business hours.

From the Support Team at Genbook.


Here is the email it sends to the staff when an appointment is booked:

Dear Advice For Small Salons,

New Online Appointment

You have received a new Online Appointment;

You should immediately login to your online appointment system to review the customer details for this appointment. Your link to the online appointment is;

From the Support Team at Genbook.


This message has been automatically generated. Do not reply.

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11 Responses to “Free online appointment service”

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$39.95 PER MONTH doesn’t sound free to me !!!

At this cost rate I would need 40 clients booking their own appointments online each month just to break even.

What’s up with that ??

And as far as free is concerned… there is no such thing and you get what you pay for.

In the case of Genbook Online Booking Sysytem i would get absolutely nothing!

Peterborough Ontario Canada

According to their website, they offer a FREE version and a paid version. Certainly the free version is less full featured, but it is an option for small operations.

My salon uses a different service, but our online appointment book is heavily used by our customers and we would never go back to paper books.

You can review this blog to select your next online appointment system

I wish they would make this available for Canadian businesses. It would save me SO MUCH time and grief. I have twice emailed and phoned Genbook, wondering if they were going to one day allow Canadian businesses, but they never respond to me.

IMO, setster at is a superior application. Better user interface, more control over appointments and a first class widget for your website, facebook and myspace.

i prefer it is free and no software needed or URL

Online appointment software will show instant updates on your calendar and you will be able to log in from your home to see your schedule. Although you cannot work 24/7, your online appointment software sure can.

I surfed many of the hairdresser’s appointment on Genbook – many were empty.

I’m not sure if it is a good idea for a salon that hardly has any bookings to put its appointment online.

What do you people think?

the account you see is a demo from the salon view. it is not what clients see.

I ought to say that it’s my first time viewing your site. I can definitely write that it contains countless useful things. Good website. I just finished mine and i was looking for some ideas and you gave me a few. Great read!

Great article. Online booking systems can really benefit salons of all sizes! is a notable booking engine because it offers a great client side as well – the salon benefits and they can rest assured they’re giving their clients the most convenient experience.

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