Your business has a personality

Posted on April 1, 2008. Filed under: staff | Tags: , , |

What customers experience in your salon depends on a lot of factors.  What kind of music do you play?  What kind of magazines are there to read?  Do you have bright lighting or is it more moody and noir?  Does the staff have pink hair?

I am a firm believer in each business owner being able to create their own little world.  Here’s the kicker:  you have to follow all applicable laws.  It is critical that you have access to information about things like Employment Law and Disability access.  These things vary by region, so you had better do your homework.

Even if you follow all the laws, you may still be hit with a civil lawsuit.  Read this story from Britain as an example.

Hairdresser sued for refusing to hire Muslim woman in a headscarf

Last updated at 10:31am on 9th November 2007  (EXCERPT – Read full story here.)
Comments Comments (25)

The owner of a hair salon is being sued for religious discrimination for refusing to hire a Muslim woman who wears a headscarf.Sarah Desrosiers, 32, says she turned down Bushra Noah as a junior stylist to maintain the image of her salon, which specialises in “urban, funky” cuts.

She told Miss Noah, 19, she needed her staff to display their hairstyles to the public.

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Bushra Noah: Insists headscarf is irrelevant to her skills

But the devout Muslim insisted that wearing her headscarf was essential to her beliefs.

Miss Noah, who has been rejected for 25 different hairdressing jobs after interviews, is suing Miss Desrosiers for more than £15,000 for injury to her feelings plus an unspecified sum for lost earnings.

Miss Desrosiers, who set up the Wedge salon in King’s Cross, North London, 18 months ago, says she faces financial ruin if she loses the case.

She denies any discrimination and insists it is an “absolutely basic” job requirement that cus-Yesterday, Miss Desrosier said: “When a potential client walks past on the street, they look into a salon at the stylists to get an impression of what haircut they are going to get there.

“The image I have built my salon on is very urban, funky, punky. That is the look I am going for.

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Sarah Desrosiers hairdresserFlamboyant hair: Owner Sarah Desrosiers expects her staff to help ‘sell image’

“If an employee were wearing a baseball cap or cowboy hat I would ask them to remove it at work.

Read the rest of the story here.

I would love to hear your opinions on this.  In my belief, you should be able to hire the people who are a good fit to your business culture.

It seems crazy for someone to want to work in a place where they wouldn’t fit in.  You don’t see me applying for a job at Tight Cuts.


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