Tips getting smaller? Poor service or rough economy?

Posted on April 29, 2008. Filed under: customer service, finance, small business | Tags: , |

The LA Times has a story today about how tip-dependent industries are feeling the pinch.  I have observed this in my salon recently and I can’t say that our level of customer service has decreased, nor can I say that the level of customer satisfaction has decreased.  Have you observed this in your salon?

The economic downturn has cash-strapped customers leaving less.

By Jerry Hirsch, Los Angeles Times Staff Writer
April 29, 2008

Jocelyne Aposaga is a hairstylist who relies on tips for about 20% of her income. As the economy slumps, she has a new survival plan: cut tips.

When Aposaga eats out, she leaves servers a buck or two less than last year. It’s not the service that’s bad, it’s the economy — and a case of what goes around comes around.

  • tips

“I am just not getting paid as much as I used to. It’s not because I am spending more money on gas or other things,” said Aposaga, who works at Aderon Salon in Pasadena.

Amid a tottering economy, rising inflation, increasing unemployment and a housing market meltdown, waiters, beauticians and pet groomers report that customers are growing tightfisted.

Read the rest of the story here.

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2 Responses to “Tips getting smaller? Poor service or rough economy?”

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Well, shame on her, I’d say. No one can be excused from mistreating someone relying on tips, but she of all people should be sensitive to how her waitress/waiters feel.

If my wallet is light, I order one less drink and add that to the tip. A while back, I was in a diner meeting someone at about 2pm. All we did was drink coffee, and that waitress just kept filling it. We left $20, thought of it as rented space (there were plenty of table so we didn’t keep anyone from having a meal.) The waitress called to us that we forgot our change, thinking we wanted separate checks, and money back. We thanked her for her kindness and great coffee.
I hope she remembers us when Jocelyne stiffs her….
Joe

That’s great advice, Joe. Traditionally if I am feeling light in the wallet, I just stay home. You have given me an interesting new way to cut back while still support my local economy. Thanks!


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