management

How to keep your employees from wanting to kill you

Posted on June 16, 2009. Filed under: management, small business |

This is a post from That Guy With The Nametag. He has great stuff all the time.  Cick on over and check out his blog (and subscribe while you are at it!)

1. Let people finish what they have to say. Most interruptions are derailments, and as such, most interrupters are avoided.

PRACTICE: On a daily basis, challenge yourself to play the game called, “Let’s See How Long I Can Go Without Interrupting People.” Actually keep score. See if you can beat your personal best each day.

Then, every time you DO interrupt (unnecessarily, that is), drop twenty bucks in a jar. Get the whole office involved in the game. Then, at the end of month, use the money to have a BBQ. Or donate it to charity. That should put an end to the interrupting.Does your conversational narcissism irritate people?

2. Listen with the ear of your heart, not the pointed finger of your ego.Judgmental attitudes stop commutation before it starts.

PRACTICE: Post a sticky note on your desk that reads, “Are you listening with your heart or with your ego?” This serves two purposes: (1) A visual reminder of what to listen WITH during your conversations, (2) An accountability measure to assess your listening practices after your conversations are through.

Then, should you catch yourself listening more with your ego and less with your heart, here’s what you do. Take ten extra minutes before clocking out to replay key conversations in your head. Then honestly ask yourself, “How would my heart have listened in that conversation if my ego wasn’t engaged? Are you monopolizing the talking or the listening?

3. Recognize employee contributions and ideas. According to Dilbert, most bosses will listen thoroughly to your input, thank you for your suggestions, and then do exactly what they planned all along.

PRACTICE: Just sit quiet. Your hand doesn’t have to shoot up first. Next time you attend a meeting or sit on a panel, play another game called “Let See How Long I Can Go Without Contributing.”

This will force you to listen FIRST and hear everyone else out before stating your position. Yes, it takes self-control; but you never know – you may hear something that adds to, modifies or betters your idea. Is your listening all show and no go?

4. Remain calm when confronted with different points of view. The word “emotion” comes from the Latinemotere, which means, “to disturb.”

PRACTICE: Take a few breaths. Recognize that someone has an opinion, even though it may not be your own. You don’t have to agree. You don’t have to disagree. Just honor it. Practice a little Namaste Leadership. Honor = Respect = Trust = Increased Willingness to Ask More Questions.

Otherwise you’ll start to resemble Dogbert, whose management strategy is, “I’m not going to comment – I’ll just look at you until you agree with me.” When you are emotionally involved in conversation, how well do you communicate?

LET ME ASK YA THIS…
How will you keep your employees from wanting to kill you?

LET ME SUGGEST THIS…
For the list called, “33 Daily Practices for Boosting Managerial Magnetism,” send an email to me, and you get the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Coach, Entrepreneur
scott@hellomynameisscott.com

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Get off the phone!

Posted on March 16, 2009. Filed under: customer service, management |

The 21st Century Business Traveller
Image by Noonch via Flickr

Are you spending time on the phone booking appointments that you could be spending pampering the clients in the salon?  It is time to join the 21st century and get an online appointment system!

An online appointment system works 24/7.  It doesn’t call in sick and it never comes to work with a hangover.  We have used online appointment services in my salon for years.  If I tried to take it away, the customers would string me up by my toes!  Whenever they think about their hair, they can get an appointment.  It doesn’t matter if you are open or closed, or where the client is when they get the idea.  If they have an internet connection, they can make an appointment.

Reasons salons are afraid of online appointments:

  1. Clients can’t be trusted to book the right thing.  Most of your clients are smart enough to know whether they get a highlight or a brow wax.  Most systems are easy enough for even the most obtuse clients.
  2. I want to pre-book my clients while they are in the salon.  Web based systems are live all the time. You can make the appointment just like you would on paper, but now your clients have access, too.
  3. I don’t want my clients to know what or who else I am doing.  Clients will only see slots that are available for the service they select.  Some systems even have a “smart booking” feature that directs clients into the most effective slot so that you have tighter booking.

So, what are you waiting for?  These companies are safe, effective, and affordable.  Plus, they will let you set up a trial account to make sure the system works for you before you have to pay!

(By the way, last week I had a client make an appointment while she was on a work trip in Mozambique.  If I didn’t have online appointments, she would have had to wait until she was back home to make that appointment, but instead, she came straight from the airport.  How cool is that?)

I even found a company that has a complete online system that integrates your appointments, client records,  inventory and point of sale!  If you need a full solution, you really need to check out Rosy.  It’s all that (and a bag of chips!)  I spoke to them in depth today and they walked me through the system.  I have not seen a better, more affordable solution for small salons.

When you get yourself up and running, let me know who you chose, and why.  We’d all love to hear!

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Affordable computing solution for independent contractors

Posted on December 8, 2008. Filed under: finance, management, resources | Tags: , , , , , |

asus

Hey all you leasers out there!  Looking for a cheap way to get (and keep) yourself organized?  Grab one of these netbooks.  They are small, so they are easy to grab and go between the salon and home, they connect to WiFi and run XP.  They even come in a handful of different colors.  All of the hairdressers at our salon have their own.  We went with the Acer Aspire One because they were on sale at Office DepotYou can pick one up for $399 or less.  You can use Gmail and Google Calendar and Mint (all free!) and keep your business world and personal life all tucked into a neat little package.  It has never been easier to be a solo salon owner!

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Touch Suite

Posted on December 8, 2008. Filed under: management | Tags: , , , , |

touch-suite

I found a new salon automation product that you might find interesting.  It is a complete touchscreen system with appointments, credit card swiping, bar code scanning and email/text.  You can buy it outright or you can lease it for $149 a month (they sometimes have specials, so chat with the sales folk for the most current pricing options.)  They also provide merchant credit card processing and will meet or beat your current rates.

I haven’t used it, so I can’t tell you how well it works, but it seems pretty cool!

Watch the demo video here.

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Experiential Spa Learning Event September 21-24

Posted on June 19, 2008. Filed under: education, management, marketing, small business | Tags: , , |

2008 Conference Theme: “Is compensation devouring your profit? Finding a solution together.”

SpaFinder invites you to the second annual experiential spa learning event for spa owners and managers, September 21-24, at the breathtaking Red Mountain Spa in St. George, Utah.

Join us for morning hikes and moonlight walks, extraordinary treatments, delicious spa cuisine, and deluxe accommodations. Explore the stunning red rock canyons between information-packed seminars, roundtable discussions and one-on-one sessions with focus on building your profit margin.

SpaFinder and Red Mountain Spa are delighted to offer you this unique experience at an incredible rate. Space is limited, reserve today.

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My sildes for 2008 ABCH Energizing Summit

Posted on June 3, 2008. Filed under: education, management, marketing, resources, small business | Tags: , , , |

Welcome to all of you who I met at the Summit!

I am back from the event. Tired, but excited about how things went and about the people I met. I love interacting with my peers and getting revitalized to face another year with my clients.

I was talking to Roy Peters who is a hairdresser and educator. He is 65 and still at it. I mentioned that I wondered if I could make it another 25 years. His response: “I tried to quit once, but after a few months, I started calling clients and asking them how they were. Did you mother have her surgery? Did your daughter graduate from college? I missed them. I missed the salon.” That’s inspiring to me. We’ll see how long I can stay motivated!

I would love to hear from all of you (in the comments section) about what kind of information would be the most helpful to you here.

If you would like to email (or mail: Aura Mae 1944 Pacific Ave Suite 210 Tacoma, WA 98402) me your business card, we can scan it in here and talk about how we can make it better.

Let me know how I can help you be the successful salon owner you know you can be!
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Prepping for the ABCH Energizing Summit

Posted on May 27, 2008. Filed under: management, marketing, small business | Tags: , , , , |

I haven’t posted much lately because Ihave been very busy putting together my presentation for the ABCH Energizing Summit this weekend.

The font I used for the headlines didn’t save well in compatibility mode (very annoyed at SlideShare for not accepting .pptx files!) but you should be able to get the gist of it.

Obviously you can’t get the full benefit of the presentation without hearing me speak.  This workshop is full of me talking and getting feedback from the participants.  We go over their branding and marketing materials to be sure that the are doing a good job of attracting the type of clients that are likely to be happy in their salon.

Here is the slide show (in case you can’t make it!)

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First time being the boss?

Posted on May 16, 2008. Filed under: management, startup | Tags: , |

It is harder than you think to go from being one of the team to the coach.  Some people are inherently good at it and some need some help.  (I wasn’t naturally good at it and could have used some help!)

Ron @ The Wisdom Journal has put together a few things that he learned as a new manager that could save you some stress.

That first big promotion. What a rush! I held the keys, I made decisions, I made the schedule, I was in charge. Nothing beats the smug satisfaction of a career that’s on track. Add to that the bigger paycheck and the confidence that came from being called “boss,” and I felt like I was on top of the world. After all, I was in charge, right?

Read the rest of the article here.

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Controlling your inner control freak – Wells Fargo Small Business

Posted on May 8, 2008. Filed under: management, small business, staff | Tags: , |

Control isn’t a bad thing.  But you throw in the work “freak” and now maybe we have a problem.

It’s your business, and I know that no one will care as passionately about it as you do.  The goal, however is to achieve a Zen-like state of balance where you are controlling the way the business runs, but not making yourself and the staff crazy with your hovering and micro-management.

The more people in the business, the more important it is to have set systems (this is how we do things).  You can’t be everywhere at once.  But if you have trained everyone one the best practices, they should be able to follow without you hovering.

And the people fighting you for control?  Get rid of them.  If they are so certain that they can run the salon better than you can, perhaps they should go start their own.  You have enough to worry about running the business without having to worry about a manager acting like they own the joint.


Controlling the “Inner” Control Freak

It’s your company and you’re in the driver’s seat. Unfortunately, that control can sometimes become overwhelming, actually working to slow or even stop your growth. “When you wear every hat, you’re juggling a lot of different balls,” observes Mark Gorkin, speaker and founder of Stress Doc Enterprises. “Multi-tasking is fine, but it’s hard to sustain that unwieldy number of balls, and it can lead to control issues and the setting of rigid boundaries.”

While being the person ultimately responsible for your business can cause control issues to emerge, your “Type A” personality can lead to another type of A. “It can stand for arrogance,” Gorkin says, “as in ‘I’m the only one who truly knows how to do what I’m doing, so I’m controlling the show. Period.'”

Read the rest of the article here.

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Salon Service Central – Have someone else answer your phones

Posted on April 28, 2008. Filed under: customer service, management, marketing, resources, small business | Tags: , , , |

salon central
MONTHLY SERVICE FEES $250  *90-DAY RISK-FREE TRIAL Premium Add-on Services Available □Additional people—1 additional appointment book ($100/mo) □Custom Call Tree—includes custom greeting, recordings and music-on-hold ($50/mo) □e-mail Monitoring - ($50/mo) $100/chair) MONTHLY SERVICE FEES $250  This package is designed for booth renters and small salons that do not require a workstation on site. With a simple internet connection and e-mail address you can manage your business.
MONTHLY SERVICE FEES $250  *90-DAY RISK-FREE TRIAL Premium Add-on Services Available □Additional people—1 additional appointment book ($100/mo) □Custom Call Tree—includes custom greeting, recordings and music-on-hold ($50/mo) □e-mail Monitoring - ($50/mo) This package is designed for booth renters and small salons that do not require a workstation on site. With a simple internet connection and e-mail address you can manage your business. This package is designed for medium to large salons that require a workstation on site. With a simple internet connection & e-mail address you can manage your business and have full access to all software Live Receptionist Call Handling 1 Voicemail Boxes (extension) Phones covered 7am-9pm CST Monday-Saturday 1 Customized Appointment Book Daily Appointment Confirmation Daily, Monthly & Quarterly Reports Basic Internet Access 1 Year Contract w/90 Day Trial Period This package is designed for booth renters and small salons that do not require a workstation on site. With a simple internet connection and e-mail address you can manage your business. This package is designed for medium to large salons that require a workstation on site. With a simple internet connection & e-mail address you can manage your business and have full access to all software
$2,500)  Premium Add-on Services Available □Additional people—1 additional appointment book ($100/mo) □Custom Call Tree—includes custom greeting, recordings and music-on-hold ($50/mo) □e-mail Monitoring - ($50/mo) This package is designed for medium to large salons that require a workstation on site. With a simple internet connection & e-mail address you can manage your business and have full access to all software Live Receptionist Call Handling 1 Voicemail Boxes (extension) Phones covered 7am-9pm CST Monday-Saturday 1 Customized Appointment Book Daily Appointment Confirmation Daily, Monthly & Quarterly Reports Basic Internet Access 1 Year Contract w/90 Day Trial Period This package is designed for medium to large salons that require a workstation on site. With a simple internet connection & e-mail address you can manage your business and have full access to all software
$2,500)  Premium Add-on Services Available □Additional people—1 additional appointment book ($100/mo) □Custom Call Tree—includes custom greeting, recordings and music-on-hold ($50/mo) □e-mail Monitoring - ($50/mo) This package is designed for medium to large salons that require a workstation on site. With a simple internet connection & e-mail address you can manage your business and have full access to all software

MONTHLY SERVICE FEES

· $500

Live Receptionist Call Handling 1 Voicemail Box  Phones covered 7am-9pm CST Monday-Saturday Custom Call Tree—custom greeting, recordings and music-on-hold  1 Customized Appointment Book per chair Daily Appointment Confirmation Daily, Monthly & Quarterly Reports Full Access Terminal Services (1 workstation connection) 1 Year Contract  Premium Add-on Services Available
*90-DAY LOW-RISK TRIAL *90-DAY RISK-FREE TRIAL—If you’re not completely satisfied within the first 90 days, you can terminate your contract. Studio user’s pay for only the time they have used. Full Access user’s are required to pay a one month termination fee. □Additional people—1 additional appointment book ($100/mo) □Additional Workstation Connection ($50/mo) □e-mail Monitoring ($50/mo) □Automated Reporting ($50/mo) Premium Add-on Services Available ADDITIONAL SERVICES OFFERED TO OUR CUSTOMERS In addition to our quality reception services, Salon Service Central customers can take advantage of our additional business building services listed below. These services are offered exclusively to our reception customers at rock bottom prices. Partner with us, a one-stop shop for all your business needs.
*90-DAY RISK-FREE TRIAL—If you’re not completely satisfied within the first 90 days, you can terminate your contract. Studio user’s pay for only the time they have used. Full Access user’s are required to pay a one month termination fee. □Additional people—1 additional appointment book ($100/mo) □Additional Workstation Connection ($50/mo) □e-mail Monitoring ($50/mo) □Automated Reporting ($50/mo) Premium Add-on Services Available ADDITIONAL SERVICES OFFERED TO OUR CUSTOMERS In addition to our quality reception services, Salon Service Central customers can take advantage of our additional business building services listed below. These services are offered exclusively to our reception customers at rock bottom prices. Partner with us, a one-stop shop for all your business needs.
*90-DAY RISK-FREE TRIAL—If you’re not completely satisfied within the first 90 days, you can terminate your contract. Studio user’s pay for only the time they have used. Full Access user’s are required to pay a one month termination fee. □Additional people—1 additional appointment book ($100/mo) □Additional Workstation Connection ($50/mo) □e-mail Monitoring ($50/mo) □Automated Reporting ($50/mo)
*90-DAY RISK-FREE TRIAL—If you’re not completely satisfied within the first 90 days, you can terminate your contract. Studio user’s pay for only the time they have used. Full Access user’s are required to pay a one month termination fee.
ADDITIONAL SERVICES OFFERED TO OUR CUSTOMERS In addition to our quality reception services, Salon Service Central customers can take advantage of our additional business building services listed below. These services are offered exclusively to our reception customers at rock bottom prices. Partner with us, a one-stop shop for all your business needs.
In addition to our quality reception services, Salon Service Central customers can take advantage of our additional business building services listed below. These services are offered exclusively to our reception customers at rock bottom prices. Partner with us, a one-stop shop for all your business needs.
info@salonservicecentral.com MARKETING & MAIL SERVICES eBlast				10¢/each Letter				$1/each Postcard/Greeting Card	$1.50/each Brochure/Multi-Page		$2/each     Custom Mailings		$ per bid  Whether you’re mailing information to your client list or sending out promotional material to perspective clients, we will implement your ideas from beginning to end. Our “Per Use” fees include printing of the material, assembly, addressing and postage.
info@salonservicecentral.com BUSINESS COACHING SERVICES Business Coaching		$100/hr Need a great idea or just want to bounce your ideas off someone in the know? Our coach will assist you in deciding what is important, analyze the results, set goals and implement programs to grow your business. Our coach can also assist you in developing policy & procedure, employee, and training manuals.
info@salonservicecentral.com info@salonservicecentral.com
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